SHIPPING
How much is shipping?
$9 flat rate standard shipping on orders under 5kg, to any address in Australia. Orders of $150 or more and under 10kg ship free to most Australian addresses. Anything heavier, or over 5kg and under $150, is quoted live at checkout on weight, size and destination. Express Post is available on every order.
Why is shipping more on the 5 litre sizes?
A 5 litre bottle weighs about 5.4kg on its own, which is just over the 5kg cut-off for the $9 flat rate, so it is quoted at live Australia Post rates instead. Our 5 litre sizes also sit on their own freight profile, which means they are quoted separately from the rest of your cart and do not count toward the $150 free shipping threshold. If you are in Brisbane, collecting from us is usually the cheaper option on bulk. See "Can I pick up my order?" below.
Do you ship to remote areas?
Yes, everywhere in Australia. The $9 flat rate applies to every postcode. The free shipping offer does not extend to remote destinations, which includes the Northern Territory, remote Western Australia, and far north and western Queensland. If your address is not eligible you will simply see the live Australia Post rate at checkout instead.
When will my order be sent?
Order before 11am AEST on a business day and it goes out the same day. After that, it goes out the next business day. We pack Monday to Friday.
How long will it take to arrive?
Domestic deliveries are generally 2 to 7 days depending on where you are. Express Post is faster and is available at checkout. You will get a tracking link by email as soon as your parcel is scanned.
Do you ship overseas?
Yes, most of our range ships internationally at Australia Post rates, generally 4 to 22 days in transit. The one exception is our 5 litre sizes, which we can only ship within Australia. If you have a 5 litre item in your cart and an overseas address, checkout will not be able to quote you.
CLICK AND COLLECT
Can I pick up my order?
Yes. Choose pickup at checkout and collect from our workshop:
Deluxe Detail, 4/89 Factory Road, Oxley QLD 4075
Open 7am to 4pm, Monday to Friday.
Orders are usually ready within about four hours. Bring your confirmation email with you. Pickup is well worth considering on the 5 litre chemicals and anything bulky, where freight adds up quickly.
PRODUCTS
Are your chemicals safe on a ceramic coated car?
Yes, for washing. WASH, SNOW and CERAMIC WASH are pH neutral, so they clean without stripping ceramic coatings, sealants or wax. The stronger products in the range are doing a different job and are not pH neutral. WHEEL is a heavy duty cleaner, IRON FALLOUT REMOVER is a decontamination product, and APC needs some alkalinity to lift skin oils out of trim. Follow the directions on their product pages, do not let them dry on the surface, and rinse thoroughly. What pH neutral actually means is the longer version, and Looking After a Ceramic Coated Car is the full aftercare routine we give our own coating customers.
What is the difference between the 1 litre and the 5 litre?
Nothing but the size. It is the same product at a lower cost per litre, for people who go through it regularly or run a detailing business.
How do I use each one?
WHEEL, GLASS, TYRE and CERAMIC SEALANT go on as they come. WASH and CERAMIC WASH go into a bucket of water, roughly 10ml per litre. SNOW goes into a foam lance, and the valve on the lance sets the thickness. Every product page carries its own step by step directions, and if something is not clear, message us and we will talk you through it.
For the whole routine in order, The Two Bucket Wash Method, Done Properly covers the wash, How to Dry Your Car Without Swirl Marks covers the half where most swirl marks actually happen, and Why Your Snow Foam Isn't Thick is the five things to check if your foam comes out runny.
Where are your chemicals made?
Australia. We use them ourselves every day in our own studio, which is why the range is as small as it is. If it is not something we would use on a customer's car, we do not sell it.
ORDERS AND RETURNS
Can I change my order or my delivery address?
Yes, any time before it is dispatched. Get in touch as quickly as you can and we will sort it out.
My parcel arrived damaged.
Contact us straight away with a photo and we will make it right. If the courier is still there, you can refuse the parcel.
Can I return something?
Yes, within 30 days, unused and in its original packaging. The full terms are in our refund policy and our shipping policy.
An item was out of stock.
We will send the rest of your order and refund the item that was not available, and we will always let you know first.
STILL STUCK?
Email admin@deluxedetail.com.au or call 0483 932 276.